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Shipping & Returns

RETURN POLICY: ONLINE PURCHASES

All sales are final. BUON’ITALIA accepts returns for refund or exchange for items that were damaged in transit. To be eligible for a refund, the customer must email BUON’ITALIA one day of receipt of the package. The customer must submit a photograph of the damaged items at info@buonitalia.com and include the Order Number in the Subject of the email.

SHIPPING GUIDELINES

BUON’ITALIA only ships within the contiguous United States. Please note that delays may occur due to weather, availability, or other unforeseen circumstances. PLEASE NOTE THAT BUON’ITALIA DOES NOT SHIP TO P.O. BOX ADDRESSES.

PRODUCTS

Orders placed before 2 p.m. EST Monday through Friday will ship the same business day. Orders placed after 2 p.m. EST Monday through Thursday will ship the following business day. Orders placed after 2 p.m. EST on Friday will ship the following Monday. We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. Please note that we do not deliver to P.O. boxes.

SHIPPING CHARGES

  • Free standard shipping is offered on orders over $100. For those who reside on the West coast of the United States are eligible for free shipping on orders over $150. Please note that free shipping is only valid for orders that contain NON-PERISHABLE products.
  • FedEx Ground Shipping: 2-7 business days
  • FedEx 2-Day Shipping
  • FedEx Express Standard Overnight

PERISHABLE PRODUCTS

To ensure the freshest possible quality, all perishable products (e.g. cured meats, cheese, caviar and fresh truffles) will be shipped Monday through Thursday via FedEx Express Standard Overnight.* Orders placed after 2 p.m. EST on Thursday will ship the following Monday. The shipping of perishable items do not qualify for free shipping because expedited shipping is required. All fresh truffle and caviar sales are final and non-refundable. BUON’ITALIA is not responsible for any items that have been damaged due to mishandling after receipt. *Disclaimer: Shipping charges are subject to change. Please note that if you order cured meat, cheese, caviar or fresh truffles in addition to other items from our online store, you will receive different packages (at different times and possibly days), as our perishable products ship from separate facilities. If you have any questions about shipping charges, please contact us at 212.633.9090 or info@buonitalia.com.

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Demo Email: info@buonitalia.com
Store: (212) 633-9090

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STORE HOURS


Monday – Saturday:
8:00am – 9:00pm
Sunday:
8:00am – 8:00pm

STORE LOCATION

75 9th Ave, New York, NY 10011 Located in the lower level of Chelsea Market

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